Shop FAQs

Author Collections Our Shop is organized by Author Collections or general Bookish merch, items are in alphabetical order. If we have different types of goods for an author, we break them out into categories for easier shopping!

Original & Licensed All our designs are: original, copyrighted and officially licensed. We do not use AI in any of our designs.

Simple Shipping We only ship in the US. If you need international shipping, please order from our Etsy shop, click here.

You can find our Shipping Rates & Policies here!

I received a Delivered notification, but I can’t find my package anywhere! What should I do?

First, check around your mailbox area or neighbors. If you have a multiple-unit mailbox area, check with your management office to see if they are holding it for you. We strongly suggest before estimated delivery date especially during the holiday rush, to leave a note for your postal carrier—they really appreciate a heads-up! Then, if nothing is delivered, again please leave a note in your mailbox for your carrier letting them know the last four digits of your tracking number. Packages can go into the wrong box or even get stuck in the carrier’s bag after it was scanned as delivered! Also please submit a Missing Mail report through the USPS Find Missing Mail site here: If after 5 days it still has not appeared and your local Post Office cannot find it, let us know and we will get a replacement to you.

I got somebody else’s order! How do I get mine?

Every now and then our printing staff get mixed up and put the wrong shipping label on the wrong package (hey, we’re all human…)! Let us know by sending us a message here Get in Touch with a photo and we’ll get a replacement out to you ASAP!

My tracking information is showing my order as “pre-transit” and it hasn’t changed for a few days—does that mean it’s shipped?

USPS order status is changed from “pre-transit” (when the shipping label is created) to providing an actual location once the package has arrived at a post office and is scanned. Your order may be waiting at the post office for the first scan or was missed, so the tracking isn’t updating with its progress. Not getting a timely scan happens a lot during the holiday season since postal workers are swamped and just continue to move packages along without scanning. Your order may land on your deoorstep without ever being scanned! If your package has been listed as “pre-transit” for 7-10 days with no tracking update please send us a message at hello@pendragonprintshop.com and we will consider your order lost in transit and get a replacement to you immediately.

Do you ship internationally?

Not at this time. We ask all our international customers to order through our Etsy shop here.

My order has some damage or the printing design is messed up—can I get a new one?

Yes! Please take a photo or two showing us the damage/problem area (we send these to our printer) and send them with a description to us at hello@pendragonprintshop.com and we’ll get a new one out to you!

May I change or cancel my order?

Well. Sometimes. We process our orders within two hours of receiving it, so generally we can only change a name or address within 24 hours of the order. This also applies to cancellations: if we can get the address changed to our home office, we will accept a cancellation. We cannot accept any changes or cancellations once the order is shipped.

Where is everything made?

All our designs are created in our office overlooking the Broad River in South Carolina’s Lowcountry, then printed at our trusted print partners around the US. Our blanks are primarily sourced from the US, Honduras, Nicaragua, India and Indonesia. We try not to source from China. We love using Gildan products because of their commitments to growth and ink environmental impacts and sustainablility.

May I change the credit card I used for my order?

No. One the order is successfully processed, it is out of our hands.